Professional Management Development

Restaurant University.JPG
 

Our “Culture academy” is a comprehensive training program that teaches your management team, what we believe to be the 42 most critical building blocks necessary in developing and enhancing your teams foundation and skill set toward being an industry leading, “Best in Class” manager, delegator and business leader.

The modules:

  1. ACCOUNTABILITY

  2. GUEST COMPLAINTS

  3. HONESTY AND INTEGRITY

  4. ORGANIZATIONAL ZONING

  5. QUALITY

  6. ART OF THE TABLE TOUCH

  7. COMMITMENT

  8. EYE FOR DETAIL

  9. LEADERSHIP

  10. RESULTS AND THE ART OF DELEGATION

  11. APPEARANCE

  12. DECISION MAKING

  13. FLEXIBILITY

  14. CONFIDENCE

  15. TAKE CARE OF YOURSELF

  16. WORK ETHIC

  17. HOW TO DEAL WITH VIP’S AND CELEBRITIES IN YOUR RESTAURANT

  18. RESPECT

  19. ASSERTIVENESS

  20. DIRECTNESS

  21. PROFESSIONALISM

  22. LISTENING

  23. HOW TO SPEAK WITH GUESTS IN YOUR RESTAURANT

  24. PROACTIVE

  25. SAFETY MANUAL

  26. TEAM BUILDING

  27. CREATIVITY

  28. GOAL SETTING

  29. SUPERIOR MANAGEMENT REQUIRES PROFESSIONAL DEVELOPMENT

  30. TRAINING

  31. COACHING AND MOTIVATING MAKES THE DIFFERENCE

  32. EMPATHY

  33. THE IMPORTANCE OF SENSE OF HUMOR

  34. PRODUCTIVITY

  35. SAY THANK YOU

  36. VALUING DIVERSITY

  37. GREAT SERVICE

  38. NONVERBAL COMMUNICATION

  39. PROVIDE FEEDBACK - FORMALLY AND INFORMALLY

  40. LOYALTY

  41. THE SECRET TO SUCCESS; POSITIVELY OUTRAGEOUS SERVICE

  42. HOSPITALITY FUNDAMENTALS